Welcome to Cake Decorating Central

Cake Decorating Central

STORE HOURS
Mon- Fri  9:00am - 5:00pm
Thursday  9:00am - 6:00pm
Saturday  9:00am - 3:00pm 
Closed Sunday and Public Holidays

Customer Service

Shipping & Delivery
We ship our products throughout Australia using Australia Post E-Parcel.  All orders are allocted a tracking number which can be tracked directly through Australia Post via www.auspost.com.au or by calling them on 13 11 18.  All orders need to be signed for on delivery, if residence/address is unattended, the package will be carded and collection will be required from the appropriate Australia Post outlet in your area.  It is your responsibility as a customer, to provide the correct address details. We take no responsibility if your order is wrongly delivered - if that is the address you provided us with.  All orders are shipped Monday - Friday.  All orders placed on a Saturday, Sunday or Public Holiday, will be processed and shipped the next available business day.
When orders contain bulky items or large quantities, it may be necessary to ship in more than one box which incurs additional e-parcel charges. Cake Decorating Central reserves the right to pass these additional charges on to the Customer, and in this instance you will be contacted prior to despatch to discuss.

Privacy & Security

Cake Decorating Central is subject to the National Privacy Principles in the Privacy Act 1988, and this privacy statement explains how Cake Decorating Central protects the privacy of any personal information we may obtain about you. 
 
We assure you that we will never disclose any information obtained from you, and will take reasonable steps to prevent disclosure of that information, unless
  • We are required by law to disclose the information; or
  • we obtain your permission to use the information; 
  • we require the information to enable us to provide services to you; or
  • we require the information to send you information about the services we offer; or
  • where the information is already publicly available
Cake Decorating Central may also use information obtained from you as it sees fit in the ordinary course of business as long as it does so in a way that does not indentify that the information is about you. 
Returns & Replacements
We will happily exchange an unused item that may not meet your requirements, however we will not refund on an item due to change of mind. A refund will be issued if an item is faulty, and does not meet the standards set up by the manufacturer.
All exchanges are required within 14 days of purchase and provided the original receipt is produced. Items must be returned unopened in their orignial packaging in new condition. For orders placed online, Cake Decorating Central will provide a replacement/exchanged item, however all postage charges will need to be covered by the customer. 
Ordering
We request information from you, the user on our order form when making an online purchase.  Here, is where a user must provide their contact information and shipping information. This information is used for billing purposes and to fill the customer order. If we have difficulty processing an order, this contact information is used to get intouch with you as the customer. 
Payment, Pricing & Promotions
Payment for an order is required at the time of the order. Payment options inlcude PAYPAL, Credit Card (Mastercard & Visa card) and Electronic Funds Transfer (EFT). For all payments made via EFT, please indicate your order number as a reference, to assist in a speedy reconciliation of your payment and thus a timely completion to your order. Cake Decorating Central may change prices on any items within its online store, which can change at any time without notice. 
Viewing Orders
Customer Order information can be updated through the Account Dashboard, once you are logged into our website. Details including products ordered, payments made and order status can be viewed from your Account Dashboard.
Updating Account Information
Customer Account information can be updated through the Account Dashboard, once you are logged into our website. Details including Name, billing address and shipping address can all be easily changed by the customer.