ABOUT ORDERS
We try at
all times to have all products on this website in
stock ready to despatch, however we are at the
mercy of many suppliers which can result in a
delay in getting the goods to despatch.
Customers will be advised of any delays via email
at time of receipt of order.
Any goods
not in stock will be placed on back order unless
otherwise advised and sent to customers at no
additional charge, unless postage of these items
is excessive.
The
process for placing orders on this Website is as
follows:
1. Order
selection placed on the Website using Shopping
Cart
2. When
Proceeding to Checkout, you are connected to a
secure Global Transaction Server with 128bit SSL
Security where you will complete your Order and
Delivery Details
3. For
Credit Card Payments, the Credit Card Details are
processed through the secure Global Transaction
Server to us via an email where we manually
process the transaction. A receipt will be posted
with your Tax Invoice and items of your order.
Please
note: All Prices are subject to change and
advice will be given when processing orders placed
through our website.
REFUNDS
If
for any reason you are not satisfied with any
purchases you make from this site simply return
your purchase
within
14 days for a full refund - no questions asked.
Sorry we cannot refund freight charges on delivery
and return of goods.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will
send you a "no charge" replacement, freight free.
You will need to return the damaged product (or
fragments which demonstrate reasonable evidence of
breakage in the case of international orders) to
us for assessment.
METHOD OF REFUNDS
Cake Decorating Central will refund to your credit
card or bank account, or we can post a cheque or
international money order.
HOW TO
MAKE A RETURN
All we ask is that you print and fill in the
Returns Form below, and return the product in its
original condition with its packaging. We will
also need a copy of your order confirmation record
and goods receipt.
RETURNS INFORMATION
Please provide us with the information outlined
below. This information must accompany all
returns.
Personal Details
Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Product Details
Returned Item:
Code # :
Receipt # :
Order Date:
Reason for return:
What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card (if you paid by credit
card only) or refund directly to my preferred bank
account (details to be sent to us via email)
c. Refund by posting me a cheque or international
money order.
